Refund policy

 

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Damages and issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please DO NOT ship back products without authorization through the return process.

If you receive your product from us with issues such as damaged, defective product, wrong product, missing an element to your item or product not as described, please hold the product and all packaging. With your cooperation and photo documentation of your package and item(s) we will investigate, offer a solution and ship out any replacements needed.

 

Exceptions / non-returnable items:
Certain types of items cannot be returned, like custom made products (such as special orders or personalized items) all skates and all final sales items, including Black Friday Sales are NOT refundable. Please get in touch if you have questions or concerns about your specific item.

To start a return, you can contact us at shop@artssa.ca. Please note that returns will need to be sent to the following address: 10388 Nordel Ct, Delta, BC V4G 1J7

If your return is accepted, we will provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at shop@artssa.ca. 

 

Refunds:
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at shop@artssa.ca.

 

Are there any charges for return?
As we are a boutique shop,
There is a 30% restocking fee for all pre-made dresses.
There is a 20% restocking fee for all other products unless exchanged.
Original shipping charge is non-refundable
You are responsible for return shipping charges back to our location/warehouse

 

Exchanges:
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.